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Shipping & Returns


Return Policy

At Kristen Ivy Boutique, our biggest goal is to well serve our fabulously loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!

Here is a simple run-down of the rules and procedures for returns:

  • Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
  • All returns must be received within 30 days* of the date that we ship out your order.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Returned items must remain un-washed, un-worn, and all tags must still be attached.
  • Include your ** return form **  and original receipt. (It helps us out if you circle the item(s) you wish to return.)
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Please allow our team 5-7 business days to process your return once it is received at our warehouse.

** VIEW RETURN FORM **


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

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